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When sending an e-mail to the support e-mail address, please be sure to
include the following information:
- Contact Information, such as:
- Your name
- Your e-mail address
- Your phone and fax (include area codes, please)
- Product information, such as:
- Product version number (see the about screen)
- Serial number (see the about screen)
- Support Plus Id number
- Problem Description
- As many details you can include to describe the problem
- Zip and attach a sample set of files, including:
- CAD files
- Initialization (.ini) and/or Control (.con) files
The support e-mail addresses are:
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